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Victims and Witnesses

JIGSAW - Justice Information Guide Supporting and Advising Witnesses


JIGSAW (Justice Information Guide Supporting and Advising Witnesses) is designed to help you piece together your involvement in the criminal justice system. It should make you feel more confident about what will happen after you have reported or witnessed a crime and help you play your all important role in bringing an offender to justice.

Please note that since filming the DVD there have been changes involving some of the partner agencies who make up the Criminal Justice System and those services who provide support for victims and witnesses:

  • Nationally, as a result in changes to the support for convicted offenders, a National Probation Service has been created along with Community Rehabilitation Companies. This means that the Community Orders mentioned in the DVD can now be supervised by the National Probation Service or a Community Rehabilitation Company.
  • Citizens Advice has now taken over responsibility for the Witness Service from Victim Support. Citizens Advice will continue this vital service offering free support for witnesses in criminal courts across England and Wales.
  • The telephone number for the Criminal Injuries Compensation Authority has changed and is now 0300 003 3601.

Supporting you during an investigation

If you're thinking of reporting, or have reported a crime, this section will outline the next steps in the process from the police receving a call, to the investgation process and potential arrests. It also outlines what support is available to you during this time, such as Victim Services.

Going to court

The 'Going to Court' section will help you understand what going to court means: where you may have to go, what help there will be for you and what you can expect when you arrive at court.

Justice working for you

Once the court case has finished, this section outlines what the outcomes of the case will mean for you: what the sentencing might be, how to claim compensation and what an appeal could mean.

Useful information

After watching the JIGSAW video, this section will help you find a local support service that can provide advice and offer support during and after the whole process.

Do you need a quick answer to a general question? Then we recommend you visit the national Ask The Police web site.